Is the headless approach to enabling Ecommerce the right answer for B2B firms, or is this just a passing fad? Some say headless future-proofs the business with enormous flexibility while others say it’s costly and doesn’t deliver on critical functionality. What is the right answer for you?
B2B customers’ expectations are higher than ever and selling channels continue to increase in number and complexity. Sales teams are fighting Ecommerce for relevance, channel conflict threatens decades-old relationships, and new entrants such as Amazon Business represent both opportunities and challenges to manufacturers and distributors. Can Ecommerce solutions be simplified?
When done right, B2B Ecommerce can drive enormous return on investment (ROI). So why do companies often miss the mark in both the value drivers and costs in their ROI calculations? What are the surprise upsides and hidden costs in Ecommerce?
By 2025, 75% of B2B buyers will be Amazon-obsessed, digitally centric millennials. Does this mean that B2C consumer retail tactics—such as product reviews, Prime-like fast delivery, and deep online personalization—are necessary for success in B2B Ecommerce? Or is B2B Ecommerce different?
B2B companies don’t have endless resources. Are you better off spending your time and money optimizing eCommerce or deepening your use of eProcurement systems? Discover the approaches that seasoned practitioners are using to drive revenue from these channels.
B2B firms consistently underestimate the operational complexities and costs of engaging in an Ecommerce selling channel. Tax collection, shipping, and credit management can easily erode margins and ruin your digital ROI. Are these profit eaters unavoidable costs of doing business, or can they be managed and transformed into competitive advantages?
Ecommerce can compete with traditional selling channels for the same buyer’s dollar. This potential for conflict among channels strikes fear in the hearts of manufacturers and distributors, but should it prevent B2B companies from taking advantage of selling directly to customers via Ecommerce? Is it better to just digitally enable your traditional channels?
To deliver on the modern B2B buyer’s expectations you need a world class Ecommerce platform. But to get there, you can EITHER buy an all-in-one solution that includes the functionality you need OR you can assemble the key components on your own. With millions in investment dollars and irrecoverable time on the line, which path should you choose?
The stakes have never been higher—where should you optimize for visibility in the B2B product search game? Is Google the search engine of choice for B2B buyers, or will Amazon win in B2B product search, just like it has in consumer markets, where it has a 70% share of product searches?
Some say Artificial Intelligence (AI) is the answer to delivering a deep, digitally-empowered relationship between buyer and seller, driving enormous economic value and huge gains in loyalty. Others say AI is not yet ready for prime time and is just a shiny object distracting B2B companies from real ROI-generating efforts. What’s the answer?
The marketplace model in B2B Ecommerce promises to reduce channel conflict by streamlining seller, reseller, and buyer interaction. Now that we have examples of marketplaces in action, what is the reality?
Has channel conflict been reduced or inflamed within the larger buyer/seller ecosystem?
Website conversion rate has long been viewed as a key metric in measuring success in retail Ecommerce. But with many channels and touch points, and the importance of the physical sales team, is conversion rate an irrelevant and misleading metric in the world of B2B commerce?